Description
This one-day course provides participants with tools for managing conflict in the workplace. It will familiarize employees with mediation theory and process. Participants will gain experience with successful approaches for resolving conflict, including alternative dispute resolution and mediation techniques. This is a highly interactive workshop that utilizes simulations, case studies, and role-plays to provide participants with the opportunity to put theory into practice.
Objectives
- Develop an understanding of Alternative Dispute Resolution theory and processes
- Enhance your communication and problem-solving techniques to manage workplace conflicts
- Understand how the use of reliable approaches for resolving conflict, including mediation, can bring about successful resolutions
Please contact us for a detailed course outline.