Customer Service Skills

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This one-day course helps staff clarify what customer service is all about.  Class participants learn how they can solve problems and consistently create positive outcomes for customers. The workshop makes the point that it is every employee’s job function to serve the customer.


  • Understand what customers really want.
  • Learn key tools for taking action.
  • Know how to use M.A.G.I.C. to consistently create positive outcomes for clients and other customers.

Please contact us for a detailed course outline.