Essential Supervision Skills

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In this one-day course, managers learn key supervisory skills in the areas of staffing and performance management.


  • Know the 7 keys to top performance.
  • Know how to use SMART objectives and performance standards to guide performance.
  • Know how to use feedback and listening skills to forge positive relationships.
  • Know the difference between performance and conduct problems.
  • Know how to use feedback and other tools to correct problems.
  • Know what to do about serious conduct problems.
  • Know what is and isn’t motivation.
  • Know which things motivate and which ones do not.
  • Know how to create conditions for motivation and unleash initiative.

Please contact us for a detailed course outline.