ITIL® Foundation (Version 5)

4 Days Instructor-led or Self-paced.
About this course

Welcome to the ITIL^® Foundation (Version 5) course. This course is for anyone who is preparing to sit the ITIL^® Foundation (Version 5) exam. The aim is to provide you with a clear and practical understanding of digital product and service management, focusing on value creation, service relationships, and the impact of AI in modern organizations.

This introductory module outlines the course objectives and provides an overview of ITIL^® Foundation (Version 5), including the certification process. 

The primary goal of this course is to prepare you to successfully achieve a passing score in the ITIL^® Foundation (Version 5) exam.

What You Will Learn

By the end of this course, you will be able to:

• understand the key concepts of digital product and service management
• understand service relationships
• understand the ITIL Four Dimensions of Product and Service Management
• understand the ITIL Value System (ITIL VS)
• understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
• understand the ITIL Product and Service Lifecycle Model and the value chain activities
• understand ITIL Management Practices
• understand the benefits of value stream mapping and management
• understand how AI affects ITIL, what AI Governance is, and how ITIL interacts with other frameworks (PRINCE2^® and DEVOPS INSTITUTE^®)

Course Outline

Module 1 | Key concepts of service management

• Module 1 | Key concepts of digital product and service management

Module 1 | Key concepts of digital product and service management is published

• Module 1 | Recap: Key learning points

Module 1 | Recap: Key learning points is published

• Activity | Service value exploration

Activity | Service value exploration is published

• Module 1 | Quiz 1

Module 1 | Quiz 1 is published

Module 2 | Service relationships

• Module 2 | Service relationships

Module 2 | Service relationships is published

• Module 2 | Recap: Key learning points

Module 2 | Recap: Key learning points is published

• Module 2 | Quiz

Module 2 | Quiz is published

Module 3 | The ITIL Value System

• Module 3 | The ITIL Value System

Module 3 | The ITIL Value System is published

• Module 3 | Recap: Key learning points

Module 3 | Recap: Key learning points is published

• Module 3 | Quiz

Module 3 | Quiz is published

Module 4 | Governance

• Module 4 | Governance

Module 4 | Governance is published

• Module 4 | Recap: Key learning points

Module 4 | Recap: Key learning points is published

• Module 4 | Quiz

Module 4 | Quiz is published

Module 5 | ITIL Guiding Principles

• Module 5 | ITIL Guiding Principles

Module 5 | ITIL Guiding Principles is published

• Module 5 | Recap: Key learning points

Module 5 | Recap: Key learning points is published

• Module 5 | Quiz

Module 5 | Quiz is published

Module 6 | Value chain and ITIL management practices

• Module 6 | Value chain and ITIL management practices

Module 6 | Value chain and ITIL management practices is published

• 6.1 | Operating models and value chains

6.1 | Operating models and value chains is published

• 6.2 | ITIL management practices

6.2 | ITIL management practices is published

• 6.3 | The ‘discover’ activity

6.3 | The ‘discover’ activity is published

• 6.4 | The ‘design’ activity

6.4 | The ‘design’ activity is published

• 6.5 | The ‘acquire’ activity

6.5 | The ‘acquire’ activity is published

• 6.6 | The ‘build’ activity

6.6 | The ‘build’ activity is published

• 6.7 | The ‘transition’ activity

6.7 | The ‘transition’ activity is published

• 6.8 | The ‘operate’ activity

6.8 | The ‘operate’ activity is published

• 6.9 | The ‘deliver’ activity

6.9 | The ‘deliver’ activity is published

• 6.10 | The ‘support’ activity

6.10 | The ‘support’ activity is published

• Module 6 | Recap: Key learning points

Module 6 | Recap: Key learning points is published

• Module 6 | Quiz

Module 6 | Quiz is published

Module 7 | Value Streams: Mapping and Management

• Module 7 | Value streams: mapping and management

Module 7 | Value streams: mapping and management is published

• Module 7 | Recap: Key learning points

Module 7 | Recap: Key learning points is published

• Module 7 | Quiz

Module 7 | Quiz is published

Module 8 | Continual improvement

• Module 8 | Continual improvement

Module 8 | Continual improvement is published

• Module 8 | Recap: Key learning points

Module 8 | Recap: Key learning points is published

• Activity | Continual improvement (instructions)

Activity | Continual improvement (instructions) is published

• Activity | Continual improvement (solution)

Activity | Continual improvement (solution) is published

• Module 8 | Quiz

Module 8 | Quiz is published

Module 9 | The ITIL Four Dimensions of Product and Service Management

• Module 9 | The ITIL Four Dimensions of Product and Service Management

Module 9 | The ITIL Four Dimensions of Product and Service Management is published

• Module 9 | Recap: Key learning points

Module 9 | Recap: Key learning points is published

• Module 9 | Quiz

Module 9 | Quiz is published

Module 10 | ITIL and other frameworks integration

• Module 10 | ITIL and other frameworks integration

Module 10 | ITIL and other frameworks integration is published

• Module 10 | Recap: Key learning points

Module 10 | Recap: Key learning points is published

• Module 10 | Quiz

Module 10 | Quiz is published

What’s next