ITIL Managing Professional Transition

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This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 expert (or have 17 points under the ITIL v3 scheme) with a transition to the ITIL 4 Managing Professional designation.  Students will get a deeper understanding of the key concepts of the service value system that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL 4 Managing Professional Transition examination which leads to the award of ITIL 4 Managing Professional status. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.


The course will help students to understand:

  • Key IT service management concepts
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • Know how to create, deliver and support services
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Understand the digital product lifecycle in terms of value streams, goals and practices
  • Know how to drive customer value (the customer journey)
  • Know how to drive user value (the service user journey)
  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Preparation to sit the ITIL 4 Managing Professional Transition examination

Please contact us for a detailed course outline

This course is also available on our public schedule via Live Virtual Classroom:

Contact us here.