COURSE OVERVIEW
This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 expert (or have 17 points under the ITIL v3 scheme) with a transition to the ITIL 4 Managing Professional designation. Students will get a deeper understanding of the key concepts of the service value system that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL 4 Managing Professional Transition examination which leads to the award of ITIL 4 Managing Professional status. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
WHAT YOU’LL LEARN
The course will help students to understand:
- Key IT service management concepts
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
- Know how to create, deliver and support services
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
- Understand the digital product lifecycle in terms of value streams, goals and practices
- Know how to drive customer value (the customer journey)
- Know how to drive user value (the service user journey)
- Understand the scope and activities relevant to Direct and plan
- Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
- Preparation to sit the ITIL 4 Managing Professional Transition examination
Please contact us for a detailed course outline
This course is also available on our public schedule via Live Virtual Classroom:
Contact us here.