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  3. ITIL Specialist: Create, Deliver and Support

ITIL Specialist: Create, Deliver and Support

COURSE OVERVIEW

This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

WHAT YOU’LL LEARN

The course will help students to understand: –

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Preparation to sit the ITIL 4 Create, Deliver, Support examination
  • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Preparation to sit the ITIL 4 foundation examination

Please contact us for a detailed course outline.

This course is also available on our public schedule via Live Virtual Classroom:

June 7-92495.00 USD3 Days
https://www.velocityknowledge.com/itil-specialist-create-deliver-and-support-2/

Get Course Information

(866) 543-0520
info@velocityknowledge.com

Why Choose Us

Velocity Knowledge is a new breed of Enterprise Learning Organization that brings collaborative learning strategies to its clients through classroom, virtual classroom and project-based modalities.

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(866) 543-0520

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  • About
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