Leading Across Generations

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Course Description

The workforce is comprised of 4 generations. Generational differences influence approaches to work, appearance and grooming; respect for authority and hierarchy; use of technology; and values such as “loyalty.” Learn how generational differences can contribute to misunderstandings and miscommunications. Learn skills for communicating across generations and the techniques for attracting, engaging and retaining a multi-generational workforce.


  • Identify characteristics of the four generations in the workplace
  • Understand key diversity concepts and definitions
  • Recognize diversity dynamics that may influence the ways in which you manage, motivate and mentor a multi-generational workforce
  • Identify practical approaches for recruiting and retaining a multi-generational workforce
  • Use M.E.E.T. to communicate effectively and build a respect-filled workplace

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