Leading Change

Course Description

Managers will learn how to effectively manage the changes that occur in their organizations.  They will understand what causes resistance and how to deal with both individual and group resistance. They will know how to help employees better manage the workplace changes they face.  Managers will acquire skills for managing both personal and professional change and will add to their tools for successfully encouraging, implementing, and managing organizational change.

Course Objectives

• Define the types of changes that affect individuals and organizations.
• Define the types of changes that affect organizations.
• Understand the reasons employees resist change and identify specific strategies for working with the resistance and minimizing its impact in the workplace.
• Implement a plan to help themselves and their employees more readily accept impending change and approach changes with a positive outlook.
• Utilize a range of skills and behaviors that will help individuals adapt to change more effectively.
• Examine the implications of organizational change at all levels of the organization.
• Apply strategies for minimizing the “people casualties” that often accompany change.

Materials

• Leading Change at Every Level participant guide (Includes assessment)
• Course workbook

Course Length: 1 day

Course Outline

1. Overview/Introductions/Objectives
2. Leading Change Case
3. Leading Change Assessment
   1. Complete and discuss the Leading Change at All Levels
   2. Learn about skills you have and those you need to develop so that you can become a change leader.

1. Five Dimensions of Leading Change – Brief lecture and activities
2. Cycle of Change – Learn why many changes fail when they skip one of the six stages in the cycle.
3. Understanding Resistance to Change

• How to Get Commitment Instead of Resistance
  1. How to Use Appreciative Inquiry
  2. How to Build Commitment to Major Change
  3. How to Do a Stakeholder Analysis
• How to Sustain Commitment to Major Change/Worksheet

1. Summary
   1. How to Take Care of Yourself
   2. How to Stay Grounded
   3. Leading Change Case – New ideas?