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  3. ITIL Strategist: Direct Plan and Improve

ITIL Strategist: Direct Plan and Improve

COURSE OVERVIEW

This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

WHAT YOU’LL LEARN

The course will help students to understand: –

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Please contact us for a complete course outline.

This course is also available on our public schedule via Live Virtual Classroom:

Contact Us2495.00 USD3 Days
https://www.velocityknowledge.com/itil-strategist-direct-plan-and-improve/

Get Course Information

(866) 543-0520
info@velocityknowledge.com

Why Choose Us

Velocity Knowledge is a new breed of Enterprise Learning Organization that brings collaborative learning strategies to its clients through classroom, virtual classroom and project-based modalities.

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(866) 543-0520

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