COURSE OVERVIEW

This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

WHAT YOU’LL LEARN

The course will help students to understand: –

• Understand the Key Concepts of Direct, Plan & Improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices

Please contact us for a complete course outline.

This course is also available on our public schedule via Live Virtual Classroom:

ITIL Strategist: Direct Plan and Improve

0123456789101112131415	March 29-31	2495.00 USD	3 Days
0123456789101112131415	June 21-23	2495.00 USD	3 Days

https://www.velocityknowledge.com/itil-strategist-direct-plan-and-improve/