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  3. ITIL4 Specialist: Drive Stakeholder Value

ITIL4 Specialist: Drive Stakeholder Value

COURSE OVERVIEW

This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

WHAT YOU’LL LEARN

The course will help students to understand: –

  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

Please contact us for a detailed course outline.

This course is also available on our public schedule via Live Virtual Classroom:

Contact Us2495.00 USD3 Days
https://www.velocityknowledge.com/itil4-specialist-drive-stakeholder-value/

Get Course Information

(866) 543-0520
info@velocityknowledge.com

Why Choose Us

Velocity Knowledge is a new breed of Enterprise Learning Organization that brings collaborative learning strategies to its clients through classroom, virtual classroom and project-based modalities.

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(866) 543-0520

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  • About
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  • Why Choose Us
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